Login with your social media account here.

GR8 Service Management

All Things IT Service Management. We publish all thing IT service management related.

What is the Real Purpose of Service Level Agreements

What is the Real Purpose of Service Level Agreements
I posed this question the other day to a colleague. With a sort of a blank look I got a response like to have better service levels. I then proceeded to have a discussion about the value of Service Level Agreements . Why do so many Service Level Agreements seem to be so ineffective? We began to chat and the conclusion was that many service level managers do not really understand the value of the service level agreements. They spend so much time running the reports and preparing for the review me...
Continue reading
  4010 Hits
  1 Comment

Copyright

© Copyright GR8 Service Management 2015-2018

Recent comment in this post
David Royston

SLA structure

Structure and readability A service level agreement must not be considered just as a legal document, it’s a tool that must be used... Read More
Friday, 02 October 2015 10:14
4010 Hits
1 Comment

Incident, Problem, Change, Release & Deployment Management all in a Day

Incident, Problem, Change, Release & Deployment Management all in a Day
Let me tell you a story that shows how we can use IT Service Management processes: Incident Management, Problem Management, Change Management and Release and Deployment Management in our everyday lives. Incident Management: About 10yrs ago I was in Mumbai India doing some work for a client. As part of the engagement I was provided a car and driver to take me to and from hotel to office and anywhere else I needed to go. One morning my driver picked me up at hotel to take me to office. The trip wa...
Continue reading
  4114 Hits
  0 Comments

Copyright

© Copyright GR8 Service Management 2015-2018

4114 Hits
0 Comments