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GR8 Service Management

All Things IT Service Management. We publish all thing IT service management related.

ITSM for the Cloud

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Is ITSM relevant in the modern IT department? I have heard many people say ITIL® is out of date and no longer relevant. We have new frameworks like DevOps, Agile and the like. This not a comparison or a competition with other frameworks. The question we want to explore in this article is; Is ITIL® still relevant for the Future IT department? To answer this question we must have a picture of what the Future IT department will be like. To do that we are going to look back and see the trends that h...
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Incident, Problem, Change, Release & Deployment Management all in a Day

Incident, Problem, Change, Release & Deployment Management all in a Day
Let me tell you a story that shows how we can use IT Service Management processes: Incident Management, Problem Management, Change Management and Release and Deployment Management in our everyday lives. Incident Management: About 10yrs ago I was in Mumbai India doing some work for a client. As part of the engagement I was provided a car and driver to take me to and from hotel to office and anywhere else I needed to go. One morning my driver picked me up at hotel to take me to office. The trip wa...
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