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GR8 Service Management

All Things IT Service Management. We publish all thing IT service management related.
George Reynolds Managing Director GR8 Service Management ♠ ITIL V3 Expert✔IT Business Engagement Specialist✔ Presenter✔ Trainer✔ Business Process Engineer✔Author♠  I work with IT departments in medium to large organisations keeping them from being outsourced to the cheapest bidder by turning them into a valued partner in their business success.... IT Management Consultant, Trainer, Author and Presenter. If you are a CIO or Sr. IT Manager and you want your business to come to you with more money asking what else you can do to make their business better instead of always asking you to cut cost and "deliver more with less" then read on. A consultant in IT for over 15 years and awarded for highly successful transformation projects I have discovered 3 key problems with the way IT departments deliver Information and technology solutions to their business. 1.Business partners think IT cost too much and have no real idea the value they get from their IT investment2.IT are perceived as not part of the core business, they are just another service provider.3.Business partners have no idea what IT is on about. They don’t understand the language used by ITTo solve these problems I have developed a program specifically for medium to large IT departments using following principles.▶ IT & Business Alignment ▶ Business Relationship Management ▶ Efficient ITIL based Processes ▶ High Performing Teams ▶ IT Solution Quality More