GR8 Service Management
GR8 Service Management is an award winning IT Management consulting and training organisation specialising in working with medium to large IT departments helping them improve the way they deliver IT solutions to their business through the adoption of best practice frameworks.
With over 20yrs of experience across a wide section of industries including Retail, Education, Mining, Health, Telecommunications and Utilities…
|Are you having these problems?||Would prefer results like these?|
|Does your business constantly tell you “IT cost too much"?||
Instead, How would you like to hear, the work IT is doing to help our business improve is incredible what else can you do to help us succeed?
|Does your business treat you like an under-valued third party provider?||
Instead, would you like to be seen as valued partner in your business success and rewards?
|Do you feel like you are constantly under threat of being outsourced?||
Instead, How would you like to have the feeling of confidence that you and your IT department are so valued by your business they would never even consider outsourcing?
If you are experiencing any of these issues then read on. GR8 Service Management has a program that will transform your IT department into a highly valued partner in your business.
We have many years of practical experience in helping our customers transform their IT departments from an under-valued cost centre / commodity that can be outsourced to the lowest bidder into a highly valued partners in their business success.
We do this through focusing on the following key principles:
- IT & Business Alignment
- Business Relationship Management
- Efficient Processes
- High Performing Teams and
- Quality IT Solutions
The benefit of making these changes is:
- Your business sees you as a valued partner in their success and of course their rewards.
- IT departments that have taken on these principles experience greater investment in IT and find it much easier to gain approval for IT improvement initiatives.
- IT personnel have higher morale and are more productive.
Transform your IT department from low valued commodity based cost-centre into a highly valued partners in your business success.
How We Do It
We work with you using the following methods aligned to the Principles stated above.
We will work with you to:
- Analyse "current state" perception, performance and establish a baseline which we can then measure the benefits of the change,
- Plan and agree improvement actions to be completed.
- Execute projects to improve.
- Measure the outcomes and benefits that have been achieved
- Re-baseline Perception and Performance
- Communicate the successes and
- Plan Next Step Improvements