GR8 Service Management is an awarded IT Management consulting and training organisation specialising in working with medium to large IT departments helping them improve the way they deliver IT solutions to their business through the adoption of best practice frameworks.
Is This your World?




Our Solution:

We have many years of practical experience in helping our customers transform their IT departments from an under-valued cost centre/commodity that can be outsourced to the lowest bidder into a highly valued partners in their business success.


We do this through focusing on the following key principles:Icon with text 2

  • IT & Business Alignment
  • Business Relationship Management
  • Efficient Processes
  • High Performing Teams and
  • Quality IT Solutions

Contact us for a Free Consultation

Contact us for a free consultation on how the GR8 Service Management Method can improve your service organization

Free Consultation

The Benefit

The benefit of making these changes is:

  • Your business sees you as a valued partner in their success and of course their rewards.
  • IT departments that have taken on these principles experience greater investment in IT and find it much easier to gain approval for IT improvement initiatives.
  • IT personnel have higher morale and are more productive.

Our Mission

Transform your IT service Providers from under-valued cost-centre or third party provider into a highly valued partner in your business success.

How We Do It

We work with you using the following methods aligned to the Principles stated above.

We will work with you to:

  • Analyse "current state" perception, performance and establish a baseline which we can then measure the benefits of the change,
  • Plan and agree improvement actions to be completed.
  • Execute projects to improve.
  • Measure the outcomes and benefits that have been achieved
  • Re-baseline Perception and Performance
  • Communicate the successes and 
  • Plan Next Step Improvements