I posed this question the other day to a colleague. With a sort of a blank look I got a response like to have better service levels. I then proceeded to have a discussion about the value of Service Level Agreements . Why do so many Service Level Agreements seem to be so ineffective? We began to chat and the conclusion was that many service level managers do not really understand the value of the service level agreements. They spend so much time running the reports and preparing for the review me...
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SLA structure
Structure and readability
A service level agreement must not be
considered just as a legal document, it’s a
tool that must be used... Read More
Friday, 02 October 2015 10:14
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