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GR8 Service Management

All Things IT Service Management. We publish all thing IT service management related.

What is the Real Purpose of Service Level Agreements

What is the Real Purpose of Service Level Agreements
I posed this question the other day to a colleague. With a sort of a blank look I got a response like to have better service levels. I then proceeded to have a discussion about the value of Service Level Agreements . Why do so many Service Level Agreements seem to be so ineffective? We began to chat and the conclusion was that many service level managers do not really understand the value of the service level agreements. They spend so much time running the reports and preparing for the review me...
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David Royston

SLA structure

Structure and readability A service level agreement must not be considered just as a legal document, it’s a tool that must be used... Read More
Friday, 02 October 2015 10:14
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How Important is Business Relationship Management to your IT Department?

How Important is Business Relationship Management to your IT Department?
How Important is Business Relationship Management to your IT Department? As a CIO, CTO or Sr. IT Manager what level of importance do you place on creating, nurturing and improving relationships with your business? Do you have a well defined Business Relationship Management function in your department? What is Business Relationship Management? Business Relationship Management is all about maximising value for the business from Information and technology solutions and ensuring your IT department i...
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© © Copyright GR8 Service Management 2015-2018

4091 Hits
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